Employee Survey
Netsurvey's employee surveys are used right around the clock, right around the world.
Satisfied employees create a profitable workplace climate.
The leadership index is used for leadership development, manager support and resource allocation
Communicative Leadership: developing managers' communicative ability
Motivate employees towards a healthy lifestyle
Shows the state of confidence in senior management
Retaining key employees and averting unwanted turn-over of personnel
Shows how attractive your organisation is as an employer.
Measure the commitment in your organisation
A tool which drives the internal communication of strategic messages.
Customer Survey
Customer Survey
Netsurvey's customer survey gives you power to do business
Netsurvey's customer survey helps you to create both satisfied, loyal customers and strong customer relations. Through smart reports with prioritised questions to be developed for each customer, it's simple for those responsible for looking after customers both to feedback, discuss causes and agree on actions to be taken. In our tool for follow up, you get both an overarching picture of all the actions being carried out, and can easily follow what is happening for each customer. Netsurvey's customer survey is a simple way of building and strengthening customer relations.
Educational tools help your organisation to get to grips quickly
Follow up of loyalty and customer satisfaction has been developed from a survey to become an important key indicator in many organisations' strengths. Methods and analyses are well established. On the other hand, there are still too many people responsible for looking after customers who are unsure about how they can influence and improve the result. This is where Netsurvey comes in with a solution for carrying out a customer survey which focuses on action.
Smart reporting adapted to the right function - for better customer relations
The reports in Netsurvey's customer survey are educational, and pick up strengths and areas for improvement in priority order, i.e. the areas which have the strongest influence on your company's Customer Satisfaction Index, appear highest up the list. In the reports, there is a direct link to a tool for follow up, where causes and actions are registered.
In Netsurvey's online follow up, which is included in the customer survey, you will see an overarching view of how many and which questions require action by customer segment, region or country. You will get a picture of all areas for action, management plans and actions across the organisation, and an opportunity to compare selected parts.
Reporting from your customer survey shows all respondents' comments, divided by customer type, region and per question area. In this way, for excample, every person responsible for looking after customers has their reports adapted to their responsibility - relevant information for the right function.
Examples of customer survey you can carry out with Netsurvey
- External customer survey.
- Customer survey of internal customer relations e.g. how your staff come across internally.
- Customer survey on how an area of business comes across to internal customers and suppliers.
- Customer service on relations with the retailer network.
- Continuous customer survey which, e.g., measures perceived quality.
- Link between Satisfied Employee and Satisfied Customer (Service Profit Chain)
Netsurvey's customer survey gives you:
- Simple reports as a basis for improvement work.
- Overview of strengths and weaknesses in customer relations.
- Educational follow up adapted to your organisational structure.
- Simple and measurable goals for attaining better customer relations.
- The opportunity to compare internally, externally or with other important key indicators.
- All surveys are adapted to your organisational structure.
- Relevant information for the right function.
People's attitudes, linked to profitability, have always been Netsurvey's guiding star in all its development work. Therefore, you have the opportunity with us to get an interesting perspective on customer satisfaction. Satisfied employees increase commitment and the power of attraction for employers who, in turn, also makes for a positive effect on the company's customer relations.
The link between workplace climate and satisfied customers is made clear in Netsurvey's model.
