Senior Management Group Index

A crisis of confidence in the senior management can be tackled by the senior management group focusing on four important areas

A crisis of confidence in the senior management is common, particularly in a downturn.  The senior management is forced to make difficult decisions, and disappointed employees lose confidence. Netsurvey's studies the relation between confidence in the senior management group and the company's overarching profitability show that there are four areas of how the senior management works, which are important:

How the personnel views the senior management's ability to...

INFORM their workforce    
LEAD the company    
FEEDBACK FINANCIAL RESULTS    
create PRIDE

One solution to a crisis of confidence in the senior management is to measure regularly how the senior management is viewed internally and to work on continuous development of all four areas. The ability to communicate openly and honestly, and to inspire confidence and pride in the workforce, is a factor for success. Especially in hard times, it is important to uphold and even increase communication.

Netsurvey's index for the senior management, LISA, shows how well the senior management gets its message across and creates confidence in the organisation. According to Netsurvey's studies, the senior management's commitment has been shown to be a factor for success in the organisation's profitability.

Working with a crisis of confidence in the senior management

Our customers have used Netsurvey's Senior Management Index, LISA, in order to evaluate the senior management's work. With LISA, you can see where in the organisation confidence is high and where it is faltering. The senior management gets an insight into how it is viewed, and can see which area where action needs to be taken first. Netsurvey can obviously also help to create clarity in the reasons behind a poor result. By measuring how the senior management is viewed internally, and working with the results, the organisation can alleviate or avert a crisis of confidence.

What Netsurvey's Senior Management Index gives you

• Netsurvey's Senior Management Index, LISA, shows the state of confidence in the senior management within the organisation, and how well the senior management is getting its message across.
• The Senior Management Index is based on studies about what characterises profitable companies, in terms of how the workforce views the company's senior management.
• The Senior Management Index is measured in parallel with the employee survey.
• The questions on which the senior management index is based have a clear correlation with profitability and show the result of the senior management's ability to:

INFORM their workforce    
LEAD the company    
FEEDBACK FINANCIAL RESULTS    
create PRIDE

• The Senior Management Group Index is presented to your organisation using a digital organisation chart. The reports give you a quick overview of the state of all groups' LISA ratings. You can also see the state of each group on each individual question.
• The Senior Management Group Index is only reported on an overarching level, not for local managers.
• Netsurvey's Senior Management Group Index includes a matrix, where you can see benchmarks for other organisations.

With Netsurvey's Senior Management Group Index, it becomes clear where in the organisation the workforce has confidence in the senior management, and where action needs to be taken. It is important for the senior management to be able to see that the channels within the organisation are free for the dissemination of information throughout the organisation in the smoothest way possible. For example, in a crisis of confidence, it can be important to see whether the efforts being made in the organisation are leading to increased confidence in the senior management.

You also get a benchmark of the state of other organisations within the senior management index, and the opportunity to compare your organisation's senior management against other companies in the same sector, size category or geographical area.

Links between profitability and how the senior management group is viewed internally

The senior management's ability to lead, inform and create pride has a heavy influence on the company's financial profitability, as shown by a survey of 90 companies carried out by Netsurvey in collaboration with research students from the Stockholm School of Economics in 2006. 
     
Study showed a clear and strong link between the company's profitability and the internal workplace climate.      
 
Netsurvey's index for the senior management, LISA, shows how well the senior management gets their message across and creates confidence in the organisation. LISA is an evaluation tool aimed at the senior management in your organisation.